Returning your Handset:
To arrange your return, please email our Customer Services Support Team on firstname.lastname@example.org.
Where we have agreed to process a return from you we will provide you with a Returns Management Acknowledgement label (RMA). It would then be your responsibility to pack and post the device along with all the accessories, parts, instructions and where applicable the SIM card. Please ensure this RMA label is clearly visible on the packaging. If anything is damaged or missing, you may be charge for these in line with the appropriate charges.